Project: Utility Domain
Experience: 4+ Years
Process: Accounts Receivable – Voice/Chat/Email
Employment: Full-Time, Permanent
Work Mode: Work From Home
Shift: Night Shift / US Shift
Job Summary
We are looking for a Team Lead – Accounts Receivable to manage a team handling Voice and Chat-based AR operations for a US client.
Key Responsibilities
- Manage and monitor day-to-day team operations.
- Handle Accounts Receivable and collections activities.
- Monitor team productivity, quality, and SLA/KPI performance.
- Support the team in resolving customer and process-related issues.
- Handle escalations and coordinate with clients/internal teams.
- Conduct team huddles, coaching, and performance discussions.
- Prepare and share daily/weekly performance reports.
- Ensure process and quality guidelines are followed.
Requirements
- 4+ years of experience in Accounts Receivable / Collections / O2C.
- Team Lead or SME experience preferred.
- Experience in Voice/Chat/Email process.
- US client/process experience preferred.
- Good communication and customer-handling skills.
- Good knowledge of MS Excel.
- Strong team management and problem-solving skills.
- Willingness to work in Night/US shifts.
